Posted on

BUSN 258 Week 8 Final Exam 1 Perfect A+ Answers

BUSN 258 Week 8 Final Exam 1 Perfect A+ Answers

1.
Question :
(TCO 1) The best way to win customer loyalty is to:
Points Received:
5 of 5

2.
Question :
(TCO 2) Which of the following problems is NOT listed as a people turnoff?
Points Received:
5 of 5

3.
Question :
(TCO 3) Small companies can compete against larger ones if they offer:
Points Received:
5 of 5

4.
Question :
(TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value?
Points Received:
5 of 5

5.
Question :
(TCO 5) Companies cannot wait years for their customers to see long-term value, so they should:
Points Received:
5 of 5

6.
Question :
(TCO 4) Smart companies connect with their customers through:
Points Received:
5 of 5

7.
Question :
(TCO 5) Intrinsic value arises from:
Points Received:
5 of 5

8.
Question :
(TCO 5) Communication efficiency is:
Points Received:
5 of 5

9.
Question :
(TCO 5) Customer convenience stems from:
Points Received:
5 of 5

10.
Question :
(TCO 4) How long do Americans want to spend preparing a meal?
Points Received:
5 of 5

11.
Question :
(TCO 9) To avoid requiring customers to do repetitive tasks:
Points Received:
5 of 5

12.
Question :
(TCO 8) A company’s culture is made up of:
Points Received:
5 of 5

13.
Question :
(TCO 8) Many customers get their first impression of your company from:
Points Received:
5 of 5

14.
Question :
(TCO 9) Calling yourself Mr. or Ms. may give the impression that:
Points Received:
5 of 5

15.
Question :
(TCO 8) Which employees do most customers associate with a company?
Points Received:
5 of 5

16.
Question :
(TCO 10) The three-step process for acting on complaints does NOT include:
Points Received:
5 of 5

17.
Question :
(TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again?
Points Received:
5 of 5

18.
Question :
(TCO 10) Feedback is a form of:
Points Received:
5 of 5

19.
Question :
(TCO 10) A quick response to a customer’s problem should convey:
Points Received:
5 of 5

20.
Question :
(TCO 11) When it comes to listening versus speaking:
Points Received:
5 of 5

21.
Question :
(TCO 12) A good strategy with an angry customer is:
Points Received:
5 of 5

22.
Question :
(TCO 6) Which of the following behaviors is NOT characteristic of aggressive people?
Points Received:
5 of 5

23.
Question :
(TCO 11) Abrasiveness refers to:
Points Received:
5 of 5

24.
Question :
(TCO 13) In the NPS formula, the P stands for:
Points Received:
5 of 5

25.
Question :
(TCO 13) Market share refers to:
Points Received:
5 of 5

1.
Question :
(TCO 1, 2) Define and explain the NPS formula and how it applies to customer satisfaction.
Points Received:
25 of 25
Superb response

2.
Question :
(TCO 4,5) Explain the concept of goodness of product fit.
Points Received:
25 of 25
Awesome response

3.
Question :
(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.
Points Received:
25 of 25
Fantastic response

4.
Question :
(TCO 8, 9) Describe at least three techniques that companies can use to successfully engage their customers. What are your recommendations for improving a company’s ability to engage their customers?
Points Received:
25 of 25
Brilliant response

5.
Question :
(TCO 13) Describe the difference between customer share and market share. Explain which concept is more important.
Points Received:
25 of 25
Outstanding response

For getting the instant download solution, Please click on the “PURCHASE” link below to get BUSN 258 Week 8 Final Exam 1 Perfect A+ Answers

For instant digital download of the above solution or tutorial, please click on the below link and make an instant purchase. You will be guided to the PAYPAL Standard payment page wherein you can pay and you will receive an email immediately with a download link.

In case you find any problem in getting the download link or downloading the tutorial, please send us an email on mail@genietutorial.com

BUSN 258 Week 8 Final Exam 1 Perfect A+ Answers

Leave a Reply

Your email address will not be published. Required fields are marked *