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Conflict Management question_In which of the following situations is third-party intervention appropriate Answers

Conflict Management question_In which of the following situations is third-party intervention appropriate Answers

Conflict Management question_In which of the following situations is third-party intervention appropriate Answers

1. In which of the following situations is third-party intervention appropriate?
a. A couple is having problems agreeing on custody of their child, yet don’t want a judge to
have the final say.
b. Members of two different fraternities are being destructive to one another’s property.
c. Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half.
d. All of the above.
2. Which type of formal intervention allows the conciliator to serve as a __________ to parties who
make their own decisions?
a. conciliator
b. mediator*
c. arbitrator
d. facilitator*
* Please note I have shown 2 answers. The question is worded wrong. It is not possible to tell if the missing blank should be answered which would be “facilitator” or if the actual question should be answered which would be “mediator”.

3. Which of the following is considered a form of formal intervention?
a. A mom tries to calm her two bickering kids.
b. Joe tries to settle the tension between two coworkers.
c. Jack and Jill try to settle their dispute through arbitration.
d. Jane is providing Mary a shoulder to cry on because her boyfriend just broke up with
her.
4. Which of the following intervention method allows for the conflicting parties to come to their
own solution rather than having a third party decide?
a. mediation
b. arbitration
c. adjudication
d. None of the above.
5. This type of dispute resolution option requires a systems level of thinking and should be
integrated with other approaches; it is designed to empower individuals to handle conflict.
a. arbitration
b. counseling
c. mediation
d. coaching
6. Which of the following is not an advantage to mediation?
a. It’s cheaper than arbitration and adjudication.
b. Mediation is appropriate for all types of relationships.
c. It promotes a mutual stake in resolution.
d. Solutions are more likely to be integrative and creative.
7. According to the text, the success rates for mediating community disputes range form
__________ to _________ percent.
a. 43; 58
b. 60; 70
c. 62; 84
d. 75; 95
8. Victim-Offender Restitution (VOR) is a specialized form of __________.
a.counseling
b. adjudication
c. mediation
d. coaching
9. Groups of attorneys called in to mediate cases that are backlogged usually use the process of
___________.
a. shuttle diplomacy
b. pendulum courtesy
c. siding
d. trade-off
10. What is the second stage in the mediation process?
a. entry
b. negotiation
c. diagnosis
d. agreements
11. The mediator should establish a common ground, which is a part of the __________ stage.
a. negotiation
b. entry
c. agreements
d. follow-up
12. This is a part of the Agreements Stage in mediation.
a. explores consequences of not proceeding
b. generate different ways to meet interests
c. gather data with interviews and observations
d. notify other stakeholders of actions
13. When Lisa says to her husband, “You’d make a lousy father,” she is communicating which type
of hurtful message?
a. accusation
b. advice
c. evaluation
d. threat
14. “If you think you are going to walk out on me, I’ll make sure your parents know everything you
did when we were living with them” is an example of what type of hurtful message?
a. desire
b. threat
c. advice
d. evaluation
15. The textbook provides various definitions of forgiveness. Which is the one offered up by
Morton Deutsch?
a. “Forgiveness is giving up the idea of a better past.”
b. “Interpersonal forgiveness can be seen as the decision to reduce negative thoughts,
affect, and behavior, such as blame and anger, toward an offender or hurtful situation,
and to begin to gain better understanding of the offense and the offender.”
c. “Forgiveness is the heart’s capacity to release its grasp on the pains of the past and free
itself to go on.”
d. “forgiveness is giving up rage, the desire for vengeance, and a grudge toward those who
have inflicted grievous harm on you, your loved ones, or groups with whom you
identify…”
16. __________ percent of women killed each year will be killed by a spouse or lover.
a. 20
b. 30
c. 40
d. 50
17. What does the textbook say about forgiveness and reconciliation?
a. They do not mean the same thing.
b. They are basically synonyms.
c. Forgiveness always leads to reconciliation.
d. Reconciliation always leads to forgiveness.
18. ___________ is absolutely essential to the forgiveness process.
a. Reconciliation
b. Forgetting
c. Time
d. Memory
19. According to Molly Layton’s three-step model of forgiveness, which of the following question
would be asked in the Obsession stage?
a. “Will s/he ever be held accountable?”
b. “Am I no longer safe in the world?”
c. “What will this experience mean to me in the future?”
d. None of the above.
20. Which of the following is not a phase in the “Guideposts along the Forgiveness Journey?”
a. Uncovering Phase
b. Transcendence Phase
c. Decisions Phase
d. Work Phase
21. Which of the following is a part of the Outcome Phase in the Guideposts along the Forgiveness
Journey?”
a. Face anger so as to release it.
b. Gain insight about how this injury/transgression has changed your world view.
c. Realize a new purpose.
d. Reframe the picture of the other person.
22. Three forms of suspect apologies are mentioned. Which of the following is not one of the three
mentioned?
a. Public apology
b. Delayed apology
c. Compelled apology
d. Expedient apology
23. The goal of this type of apology is to avoid rather than engage.
a. Public
b. Delayed
c. Compelled
d. Expedient
24. Accepting forgiveness from the person you have wronged can be challenging in the following
ways, except which statement below?
a. You must wait for the gift of forgiveness to come from the other person.
b. Your attention shifts from fear of retribution and guilt over what you’ve done to the
prospect of freedom from this fear.
c. Your definition of yourself becomes simpler because of the prospect of becoming
responsible for new choices.
d. During the waiting interval, you should reflect on the actual harm you have caused.
25. Shriver’s metaphor of the cable spanning the chasm that divides conflicting parties includes
the strand in the cable that crosses the canyon of alienation called ________.
a. forbearance
b. empathy
c. commitment to remain interdependent
d. truth

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Conflict Management question_In which of the following situations is third-party intervention

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GSCM 588 Managing Quality Week 8 Final Exam Answer

GSCM 588 Managing Quality Week 8 Final Exam Answer

GSCM 588 Managing Quality Week 8 Final Exam Answer

GSCM 588 Managing Quality Week 8 Final Exam Answer

GSCM 588 Managing Quality Week 8 Final Exam Answer

GSCM 588 Managing Quality Week 8 Final Exam Answer

 

GSCM 588 Managing Quality Week 8 Final Exam Answer

1. Question : (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:

Student Answer: using poor satisfaction measurement schemes

failing to weight quality dimensions equally

confusing loyalty with satisfaction

failing to identify appropriate quality dimensions

2. Question : (TCO D) Factors that should be considered when selecting Six Sigma projects include the following EXCEPT:

Student Answer: financial return.

impacts on customers and organizational effectiveness.

fit to existing government legislation(s) on quality.

probability of success.

3. Question : (TCO C) In a service context, lean production
is referred to as:

Student Answer: lean operation.

lean enterprise.

lean process.

lean service.

4. Question : (TCO C) Poka-yoke is:

Student Answer: an approach for mistake-proofing processes.

a Japanese organizational hierarchy.

an error-detection machine used in engineering industries.

a computer program used in streamlining processes.

5. Question : (TCO B) Marketplace performance indicators could include all of the following EXCEPT:

Student Answer: measures of business growth.

new product and geographic markets entered.

percentage of new product sales as appropriate.

customer surveys on product and service performance.

6. Question : (TCO I) A machined part is returned to the drilling department for rework. The additional labor that is used to correct the quality problem with the part is:

Student Answer: a prevention cost.

an appraisal cost.

an internal failure cost.

an external failure cost.

7. Question : (TCO A) _____ focuses on the elimination of waste in all forms, including defects requiring rework, unnecessary processing steps, unnecessary movement of materials or people, waiting time, excess inventory, and overproduction.

Student Answer: Lean approach

Six Sigma

Deming Quality Circles

Kaizen

8. Question : (TCO B) Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives. Which one of the following is NOT one of them?

Student Answer: Financial

Industry

Customer

Innovation and Learning

9. Question : (TCO D) The Baldrige Award criteria, as a tool for self-assessment:

Student Answer: can be useful for firms never intending to apply for the award.

is most useful to firms intending to apply for the award.

is of little value if the firm has already applied for the award.

is of little value if the firm has already won the award.

10. Question : (TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?

Student Answer: Measure

Analyze

Improve

Control

Page: 1 2

1. Question : (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.

2. Question : (TCO I) Define benchmarking. Identify the three major types of benchmarking, discuss their purposes and provide examples. Be specific in your response.

3. Question : (TCO G) Discuss the three major reasons why companies adopt total quality. Also, discuss the initial key steps are involved in the adoption process.

4. Question : (TCO F) Explain in detail why change is necessary in organizations. Describe the effects that change can have on quality management with respect to employee commitment and quality levels.

5. Question : (TCO H) Describe the six basic steps required to build the House of Quality. Describe, in general, where in the House are customer and technical requirements located. Also explain why it is important that each area of the House is “linked” with the others.

6. Question : (TCO C) Explain the concepts of lean production. Describe its relation to Six Sigma. Please provide examples of the pros and cons for linking them.

 

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GSCM-588-exam

 

 

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GSCM 588 Managing Quality Week 7 Course Project Final Paper and week 2 ouline Answer

GSCM 588 Managing Quality Week 7 Course Project Final Paper Answer

GSCM 588 Managing Quality Week 7 Course Project Final Paper Answer

GSCM 588 Managing Quality Week 7 Course Project Final Paper Answer

GSCM 588 Managing Quality Week 7 Course Project Final Paper Answer

GSCM 588 Managing Quality Week 7 Course Project Final Paper Answer


GSCM 588 Managing Quality Week 7 Course Project Final Paper Answer

GSCM588 Course Project
Topic Selection
1. Select a specific organization of interest to you and identify a quality management related problem(s) in the firm. Examples may be poor quality levels, high cost of quality, poor product/service design, high level of internal/external failures, etc. Feel free to add to this list if you need to.
2. You are taking on the role as a quality management consultant and the executives of your chosen organization have asked you to submit a recommended direction to implement a quality management initiative to address the quality management related problem(s) you identified above. For example: Six Sigma, Lean Principles, TQM, SPC, Balanced Scorecard, etc.
3. You also need to identify which of the course TCOs and specific topics in the syllabus are related to the problem you identify.
Research Sources
1. All papers must have a minimum of 8 scholarly sources (other than text book) cited within the text of the paper and identified in the references section.
2. Additional research sources can be attached in an appendix.
3. All sources must be in two places. They need to be identified in the reference section must also have a corresponding citation in the body of the paper and vice-versa.
4. Review the following document for instructions on how to access and use EBSCOhost for your research: EBSCOhost.
Paper Format
1. All papers should be single sided, double-spaced and in12-point type font Times Roman.
2. Length of the paper to be between10 – 12 pages, excluding cover page, reference pages and appendices.
3. The first page should include the title of the work, student name, address, telephone and e-mail address, course number, date, and instructor’s name.
4. Follow APA style for general format and citations.
5. Paper sections must adhere to the guidelines below and each section must be labeled in the text.
6. Language should be clear, concise, and precise.
7. Tone should be professional, consistent, and not filled with jargon.
8. Grammar and syntax (sentence structure) must be correct.
9. Report must be free of misspellings and typos.
Tables and Figures
1. All figures and tables must be referred to in your text before they appear on the page.
a. Figures and tables should appear on the same page or the next page as the text that refers to them.
2. All figures and tables need captions. Captions go below figures and above tables.
Quotations and Citations
1. Quotations and citations are crucial components of a research paper.
2. Failure to properly cite research sources and borrowed ideas is plagiarism.
3. Papers submitted without citations and references will be returned to the student with no grade.
4. Refer to APA style guide for assistance with properly citing quoted and/or borrowed materials and ideas.

Milestones

WEEK ACTION REQUIRED
Week 1 Look forward in the weekly readings and lectures and familiarize yourself with course content and then select an organization and problem area to research for ideas.
Week 2 Submit written project proposal containing the following:
1. Follow the Example GSCM588 Final Project Proposal outline provided in Doc Sharing.
Weeks 3 through 6 Continue to work on class project; seek instructor help as required.
Conduct library research on your topic:
1. Identify a minimum of 8 scholarly resources for your project.
2. All resources for the paper should come from the DeVry library and must be of scholarly/journal quality.
3. Use the librarians for assistance in accessing materials.
Please Note: Articles found online (consulting company websites, Internet magazines, or other blogs) will not be considered an acceptable scholarly resource. Conduct your research through a library where you can be assured that the sources are of scholarly quality. For example, please do not use Wikipedia!
Week 7 Submit the completed project to the assignment area for grading

Project Requirements for Weeks 3-6

Use your Project Outline for the Week 2 assignment to develop your Project during weeks 3-6. Your completed Project paper must include the following sections:
SECTION POINTS DESCRIPTION
Title Page 5 Title of your quality management research paper, your name, address, e-mail address, telephone number, course number and title, instructor, and date.
Introduction 10 Provide an overview of the organization and give enough information about the firm to acquaint an unfamiliar person (no matter how famous the company). Identify name, location, size, market segment (business line), and a brief history. Identify the essential issues, events, or actions to help frame the problem and subsequent discussion points.
Problem Statement 15 Identify and clearly state the problem – the quality management issue(s) that you have selected to research.
The problem statement should identify the major reason(s) for the recommended direction to implement a quality management initiative. A well-formed problem statement has:
1. Focus – the problem should be well defined and specific enough for the reader to gain a clear idea of the quality management area and the direction of your study and research.
2. Structure – if the problem statement is sufficiently focused, it will provide a basis for decisions about which information to include and which to exclude from the paper.
3. Significance – The significance section is the area where you need to answer the magic question: “so what?” The significance makes your research worth it to the reader. It is great if you can link this more to quality/productivity issues and provide “numbers” to support your direction.
Literature Review 30 • You must address a minimum of 8 scholarly resources in this section (excluding the text).
• Provide an analysis and synthesis of the various authors from the research that significantly informed your analysis and proposed solutions.
• You may have found conflicting opinionstheories related to your topic area. Identify and discuss any such contrasts and/or describe in detail significant agreement among your sources.
• Your literature review should be separate and distinct from your analysis section; it is a summation of your research.
• The “best practices” of quality management that was covered in the course and that links with your direction should be cited in this section.
• Use sub-titles as necessary.

Analysis 30 Explore the problem in depth and with scholarly rigor.
Provide an identification and description of the potential root causes of the problem/issue. Be sure not to address only symptoms of your problem. Diagnose the problem and its origins as best as you can.
A critical element of this section is to apply the best practices of Quality Management concepts and models from the text, class discussions, and from researched sources.
Discuss the concepts, ideas, or insights that are most valuable in helping you make sense of the causes of the problem. Support your analysis with reference to appropriate research material.

Recommendations 30 Identify the quality management initiative and recommended direction that you have chosen. Explain its relevance and significance in how it will address the quality management issue(s) and reason(s) that you identified in the problem statement area.

Note: Please remember in this section you also need to touch on how they will be able to measure their success. Think of the “lead-lag” indicator concepts from the course readings and lectures.
Reflection 10 In this section, you are to reflect on your learning from this assignment. Identify the areas that you found most interesting and also identify areas that you feel will assist you most in your career.
References 10 You must use no less than 8 library resources outside your textbook.
All references must be cited in two places: within the body of your paper and on a separate reference list. Choose references judiciously and cite them accurately. Cite all sources using APA format.
Please Note: Citing an author’s work within your text documents your research, identifies the source for readers, and enables readers to locate the source of information in the alphabetical reference list at the end of the paper.
To use the ideas or words of another person without crediting the source is plagiarism. Plagiarism in its purest form involves copying passages either verbatim or nearly verbatim, with no direct acknowledgment of the source. The most common form of plagiarism is to paraphrase information from your source material. Paraphrasing does not relieve you of the obligation to provide proper identification of source data.

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GSCM 588