Case Study: A Day in the Life (Revisited) (graded)
Reread the A Day in the Life case study in chapter 1 (pages 19-21). This case is worth revisiting after studying project management for the last session. Has your opinion of Rachel’s work changed since the first time you read the case. If so, how? If not, why not?

How do you think Rachel managed the expectations of the customer? Why is this an important part of the job?

What are some successful practices of Rachel’s that you can take with you and apply to any future projects of yours?